FAQ’s
How do I make an appointment?
When you call our Portsmouth office at 431-6703 or our Exeter office at 772-2710, Monday-Friday 8:00am to 5:00pm, you will be connected with the Intake Department. When you speak with an Intake Representative, they will gather a very brief history from you and schedule you with a clinician for an intake assessment.
Will I continue to see the clinician who did my initial assessment or will I see a different clinician for on-going treatment?
Both offices have staff members who just complete intake assessments. In some cases, your intake could be scheduled with an intake clinician. He or she will complete the initial assessment and facilitate a transfer to the clinician who will provide your on-going treatment. In other cases, you may have your intake with the clinician who will provide your treatment. Either way you will be informed by the Intake Representative at the time you schedule your appointment.
What if I don’t feel like I’ve connected with my clinician or psychiatrist and wish to change to another provider at the Center?
We understand that there are times when a consumer and their provider do not connect. It may be a personality issue or style of treatment that prevents a good, solid therapeutic relationship from forming. We honor consumer requests for change and encourage consumers to discuss this with their current provider to reach a resolution.
How much does treatment cost, and do you take insurance?
We accept most major insurance plans. We offer a sliding fee scale for consumers residing in Eastern Rockingham County who meet the necessary criteria. Charges vary according to the services provided and length of appointment. Our Intake Representative will explain in detail the cost of treatment when you call.
How often will I see my clinician?
Each individual’s needs are unique. During your intake assessment, your clinician will discuss what form of treatment, i.e. individual therapy, family therapy, medication management, etc. you would most benefit from and how often the sessions will be scheduled.
I would like a copy of my medical record. How do I obtain a copy?
Previous and current consumers must sign a Release of Information form in order to request copies of their own records or those of minor children. Release forms can be mailed or faxed, or they can be obtained during usual business hours at the reception desk at both the Portsmouth and Exeter offices. The first 25 pages are provided to the consumer at no charge, with a charge of 25 cents per page thereafter. Processing time for all requests is approximately 10 business days. Please keep in mind that adult records are retained for 7 years following termination of services, and children’s records are kept for 7 years after the child turns 18. Parent or guardian must authorize release of records of children under the age of 18. Once the consumer has reached age 18, he or she must authorize release of his or her own records. Please contact the Medical Records Department at 603-431-6703 to request a release form.
How can I have a copy of my medical record sent to another doctor or health care provider?
At the request of the consumer or third party and with a signed release, copies can be sent at a charge of 50 cents per page, as allowed by NH State Law.
How can I have copy of my medical record sent to a lawyer or other non-health care provider?
At the request of the consumer or third party and with a signed release, copies can be sent at a charge of 50 cents per page, as allowed by NH State Law.
I’m really worried about a friend who has been very sad and talks about not enjoying life anymore. What can I do to help?
There are a few things you can do to help. Most importantly, if you feel your friend may harm himself or herself call 911. If you don’t believe they are in immediate danger, you can let them know that you’ve noticed a difference in them, that they seem sad and you are worried. You can give them our phone number and gently suggest that they call and speak with someone. Our Emergency Services Department is available 24/7, 365 days a year. To access Emergency Services, call the Portsmouth office at (603) 431-6703 or the Exeter office at (603) 772-2710.
OFFICE HOURS
Monday-Friday - Offices open at 8am. Hours may vary, so please call for information.
Emergency Services are available 24/7.
603.431.6703 - Portsmouth Office
603.772.2710 - Exeter Office